Support

 
Fixes for the most common app support issues are listed below.

If you don’t find the fix for your issue, please click here to contact me via email and I will do my best to help you out!


Q: I bought one of your apps that you didn’t update for iOS 11 and now I’m having problems with popping and click noises have 20 or 30 notes.

A: Because of iOS 11 issues and to simplify my product line I’ve recently decided to end-of-life the following apps:

Uillitina
Flutina
Sackpipa (iPad) – Now part of “World of Bagpipes”
Hohner D/G Mini-Melodeon
All 34-button Hohner Xtreme SqueezeBox apps

The 5 Hohner SqueezeBox apps for iPad have been consolidated into one app, “Hohner SqueezeBox”

The 3 Hohner Mini-SqueezeBox apps for iPhone have been consolidated into one app, “Hohner Mini-SqueezeBox”.

For the Hohner SqueezeBox apps (not Xtreme version), please see the next question for info on getting a replacement copy if you have one of the now discontinued apps.


Q: I bought one of your Hohner SqueezeBox apps that you didn’t update for iOS 11 and now I’m having problems with the sound.

A: Contact me via email at

Request a Hohner SqueezeBox replacement app for iOS 11

with the app you are using that wasn’t updated and I’ll arrange to give you a free copy of the replacement apps that have the iOS 11 fixes.


Q: The app locks up and stops making sound when I put four fingers on the screen.

A: Go into the iPad Settings app, and disable the “Multitasking Gestures” feature.

If it is enabled, when you put 4 fingers on the screen, Apple completely takes over the system, stops the sound and starts switching between apps.

That’s really not a good thing when playing a musical instrument app that requires 4 or more fingers, like the bagpipes.

Unfortunately, I can’t disable the setting programmatically from within my apps, so you have to do it manually.


Q: I can’t use more than two fingers with your apps. When I put down three fingers, the screen starts zooming.

A: Somehow, you’ve turned on the Zoom feature on your iPad’s Accesibility controls.

Run the Settings app on your iPad, go into General/Accessibility, and turn Zoom off.


Q: I’m running a CoreMIDI-compliant virtual synth app on my device, but I don’t hear any sound when using your CoreMIDI control surfaces.

A: Please check that “Background Audio” is enabled on the virtual synth app you are running.

Also check that the virtual synth app has an active patch on the same MIDI channel(s) you are sending from the control surface app.


iPad – Background Synth App Settings

SampleTank Settings
Here are the settings changes you need to make for SampleTank, enable “Background Audio” on the iPad:

SampleTank-enable-background-audio-iPad

A Flute on SampleTank
Here’s a simple single instrument SampleTank patch setup for a flute sound
(full version SampleTank + Woodwind expansion pack), on MIDI channel 1:

SampleTank-patch-flute-iPad

ThumbJam Settings
Here are the settings changes you need to make for ThumbJam, enable “CoreMIDI” and “Active in Background”:

ThumbJam-CoreMIDI-active-in-background-iPad


iPhone/iPod Touch – Background Synth App Settings

SampleTank Settings
Here are the settings changes you need to make for SampleTank, enable “Background Audio” on the iPhone and iPod Touch:

SampleTank-enable-background-audio-iPhone-Touch

A Flute on SampleTank
Here’s a simple single instrument SampleTank patch for a flute sound on the iPhone and iPod Touch
(full version of SampleTank plus Woodwind expansion pack), on MIDI channel 1:

SampleTank-patch-flute-iPhone-Touch

ThumbJam Settings
Here are the settings changes you need to make for ThumbJam, enable “CoreMIDI” and “Active in Background”:

ThumbJam-CoreMIDI-active-in-background-iPhone-Touch


MIDI and Audio Settings in SampleTank and ThumbJam

This video shows how to change the MIDI and audio settings in SampleTank and ThumbJam (iPad version, iPhone is similar)


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